At Lavesh Shop, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help. Please review our return policy below:
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return must be requested within [number of days, e.g., 30] days of the purchase date.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food, flowers, or magazines)
- Personalized or custom-made items
- Items on sale or clearance
- Gift cards
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at contact to request a return authorization.
- Provide your order number and details about the item you wish to return.
- We will provide you with instructions on how to return your item, including the return address.
4. Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please note:
- The cost of return shipping may be deducted from your refund.
- Shipping costs are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact.
6. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Contact Information
If you have any questions or concerns about our return policy, please contact us at:
Email: Laveshshop@gmail.com
Phone: +971 56 267 4360